While the shipping carrier is liable for all lost or stolen packages, we would love to do our best to ensure you are feeling taken care of to the best of our abilities. Anyone can write a Trustpilot review. We're sorry to hear that the slides did not meet your expectations in person and that the shoebox was damaged in transit. I spent all day on the phone with both companies and nobody knows what happened. Never again, this is my first time ordering from them, and my last time. We always suggest contacting your local postal carrier to find out their rates and what your government could possibly charge. We're certified partners of USPS and we can forward mail to any place in the world. Free returns on all orders Once you go to the orders section, you will find a list of all of your orders. Receptacle blocked. This means that your mailman was not able to access your mailbox for some reason. I ordered 2 pairs of leggings on WMTM Sunday. Thanks for leaving your review. Cancel within 30 days for a full refund. It is possible that the driver is simply late. xo. To my email, to my account, through the store, through the debit card, nothing. Customer service is everything, and if you don't have that as a company, you have nothing. I bought 5 items, wasted $150+ and could not get a refund on any! Hi, CS! New subscribers only. It had been delivered to the wrong apartment. They stop you from responding on the chat by blocking your area to type. Thank you so much for the fast reply. Amazon also offers the ability to have things shipped to Amazon lockersthough thats not always an option, depending on the size of the package. Yeah, this happens too. If your package says it was delivered but you have not received it, its possible it has been stolen from your mailbox or safe spot. Please feel free to reply at your earliest convenience so we can reach out! Our GEC is here to help. If the delivery does not arrive and it says that it has, contact your local post office. Clarkston. If they cant help you track it down, they should be able to help you start an insurance claim for the package (or at least point you in the right direction), so you can recoup the cost of your lost item. It is a shame because their clothes are super cute but are usually on the large side. We list the dates on the specific item once we have a confirmation. So I searched and it is indeed illegal re: consumers rights act 2015. We love hearing this and are so happy to have you as part of our Lulus community. Called them, they said they had to track it, wait 4 days and then they would refund me or send a replacement. It's sometimes easy to get duped into cheap online boutiques which can give a woman serious trust issues with online shopping. I have not been disappointed since. Nice to hear from someone who knows a little more about the process. any adivce? What will the refund method for my return be? See an item you love? It wasnt the case for me, but depending on your home a delivery person might opt to put a package somewhere other than right in front of your front door. Thank you. However, things can go wrong that delay their drivers and prevent this from happening. Click the heart to curate a collection of all your faves! One of our team members has reached out to you directly via email in hopes of providing further assistance with this. First, go to Accounts and Lists > Your Orders. But not to the fault of the company. Now instead of knowing your Amazon package will arrive before 8 p.m., youll be able to track its. xo, I'm also surprised at the negative comments ..ordered a faux fur coat for my daughterhard to get tracking details so thought it was a scam and wouldn't arrive but it came and it was beautiful my daughter loved it and wants to order another one in a different colour. I never got my package which consisted of 5 items and didnt get a refund either. We're sorry to hear you had trouble with your returns. Everything I have ordered fits true to size. This situation will deter me from shopping with Lulus again. Now for the shoes I've always loved the fit and the quality, but Lulus clearly doesn't care about customer loyalty or customer satisfaction whatsoever. If your package is returned to the depot, you may see a message that reflects that it has reached your local delivery center. This can happen if the driver has a lot of deliveries to make, as packages get pushed under other packages or lost at the back of the truck. In many cases, purchases are protected by your card agreement, so if you cant get a refund or a replacement anywhere else, you may be able to get one from your card provider. Open the "Open dispute" button in the order area of your personal account. Your package may say out for delivery, but then fail to turn up. Its a good idea to at least mention the issue to them as soon as you realize whats happened. If you could please provide your Lulus order number, we would love to personally reach out to ensure you are taken care of right away! I have changed my rating, because I don't want to bash the whole company for one bad seed. Awful company. Notice Left. This means that USPS has attempted to deliver, but failed. We're in the office from 5 AM - 9 PM PST daily and will gladly assist you! All of our Prices are in USD. Absolutely ridiculous. If something goes awry, you may find that you have wasted an entire day for no reason. Although the scanning system is usually reliable, glitches do occur. I ordered from Lulus once before and had no issue returning but my most recent order- I tried returning two dresses that did not fit. Breathe deeplywe have answers to your most pressing shipping questions. We were also unable to locate any orders under the first and last name provided.In hopes we can look into this further, we've reached out to you via Trustpilot's system to request your Lulus order number and/or your email address. It should be re-scanned the following morning, and hopefully your tracking will update then. I had several hundreds of dollars of dresses rejected due to pet hair. xo. Having a package stolen is one of those things that happens frequently enough its likely going to happen to you. xo. At this stage, the best thing to do is continue waiting. Very odd. We're so sorry that you had trouble with your store credit and to hear you were unsatisfied with your experience after contacting our Customer Care team. The first email I received was nice, but very unclear. Lulus rejected the return and offered to either ship them back to me or donate them (which makes no sense since they could still sell them on their site). If you ever need an order by a specific date, you're welcome to contact our customer service team and we can help you select the right shipping method for your needs. Thanks for your question! It looks like a member of our Customer Care team sent you an additional follow up regarding your return inquiry. Lulus refuses to refund- will never buy dress again as there is no way to prove tags were on dress when I mailed back-- total RIP off - do not recommend if you feel dress may not fit! curate a collection Hi, TaraWere so sorry to hear of the disappointment with your recent purchase. Thats why it is worth checking your mailbox and other safe hiding places even if your package does not say that it has been delivered. i was wondering if it will arrive on time. Hi, MateaThank you for taking the time to share your feedback with us. In hopes we can try and turn this experience around for you, we've reached out to you via Trustpilot's system to request your Lulus order number and/or your email address. I also never had a problem with shipping, unlike with other brands (boohoo, pretty little thing, etc.) Lulus has just gained a frequent customer! Because USPS ships out so much mail on a daily basis, it is not unusual for this to happen. We carry items which are imported, and we have a wide selection of items made in the USA. I attempted to return two unworn dresses (they fit horribly), brand new with tags after the 30 day return deadline. Showing our 5 star reviews. Try searching our Info Center below or contact us! Has anyone bought and live in canada. If not, you can contact USPS and request that they look into the mis-delivery. However, sometimes this message shows up and no package follows what then? We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. Definitely hoping to hear back today but if not, I will reach out to the store! Depending on the company, they also may be able to talk to the driver and determine that your package was actually left in an odd spot like under your back deck or behind a potted plant on the porch. Thank you for taking the time to write a review. I ordered a pair of shoes and they were so cheap looking i think they would have disintegrated if I walked outside in them. We're sorry to hear your return was not accepted as it was returned outside of our return policy. Two days after the replacement package arrived the original appeared. We are so sorry to hear of your trouble getting in touch with our team. Dress is beautiful just a little low if your on the bustier side. Paid over 200 dollars for my order. We're so sorry to hear that you missed out on our sale due to technical difficulties! The package was marked as delivered at 5:05pm, and when I came down at 5:08 it was nowhere to be seen. We would be happy to help however we can. Make sure you pay attention to it so that you know your package will be delivered and there is somebody to take it. I hope this helps point you in the right direction! For our GEC hours of operation and contact information, click HERE. We hope to hear from you soon! Lulus ranks 88th among Women's Clothing sites. As a doctor working in the allergy and asthma field I understand pet hair is an allergen for many people but to reject returns due to a stray hair is unheard of and obscene. Clothing is great quality and prices are good. Package never even arrived at my house, as we have a ring doorbell and no delivery man ever showed up. Have a lovely day! There were four dog hairs in the picture. We look forward to getting in touch. Fedex says delivered but actually not delivered? Its really frustrating on both ends because we really do wanna help you, but in this case you do have to contact the store to see if they had input the correct information as the GEC is unable to make outbound calls. Can I use more than one Promo Code on an order? I 100% recommend Lulus if you need a cute dress for any occasion! XOXO, Hi Anastasia! And as others have said, Fedex is I wouldnt necessarily say at fault but rather responsible for the package once it is out of the warehouse/store and so we get into contact with them to see whats up. They refunded me with store credit which I do not want! Could you please provide a previous Lulus order number? I contacted lululemon and while they were super nice, they really werent much help. Or just left you high and dry?? The order number you provided is not one of Lulus and we were unable to locate any orders using the first and last name provided.In hopes we can look into this further, we've reached out to you via Trustpilot's system to request your Lulus order number and/or your email address. Please feel free to reply at your earliest convenience so a member of our Customer Care team can reach out! Click the heart to If you havent already, which it sounds like maybe they have, but they should be able to look up their ship history on their lululemon account at the store. Order Delivered but not Received. Shipped out on Monday and delivered Tuesday. -Search around your porch or property in case the . I'm very pleased. To find the best fit and size for you, we recommend comparing your personal measurements (bust, waist, hip) to our size chart online. They don't value their customers. (2-3 business days) $30.00. We hope to make it up to you! Thanks for contacting us. Here are 8 tips for writing great reviews. Consider where you might have placed the item if you were a delivery driver looking to hide it. Lets find out. Since the replacement wouldnt arrive before the heat wave ended, I opted for the refund. If your tracking remains on out for delivery without ever updating, you will probably need to wait until the following day before doing this. Once youre positive the package is MIA, there are a few things you can do next. Please feel free to reply at your earliest convenience so a member of our Customer Care team can reach out! If they don't contact you, you can email or live chat them which is much faster than calling them. Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23). A great number of things can go wrong on this final leg of the journey, and your best option is to see if the package shows up later. Your gear will be processed and shipped within 1-2 business days of the order dateyou can also check on the status of your order HERE. Read more below. xo. "Lulus" a site for the embodiment of everything unsurpassed, together we completely coped with it. And only given option! Backed by the National Science Foundation, Their quality is really good as so is their. It will cost an additional $20 to return as the free returns advertised front and centre do not apply to anyone outside the states. Products used:Shirts, jacket, swimsuit cover. Will my promo code be deducted from my refund. Liquor Stores. Lesson learned. This is what fedex tracking indicated. I tried them on for approximately 2 minutes - put them back in the box to return them, then received an email "that they didn't pass inspection". Their clothes are RIDICULOUSLY over priced!! Thank you for leaving your review and expressing your feedback. who took WEEKS, I ordered express delivery & I got it every time. *Personal information redacted by admin. It sounds like a Fedex issue, not a lululemon issue. Value 54. Lulu's Package Store. Even looked around and asked neighbors, nothing. Contact your seller. Our product description will list this information for each individual item. I never received my order. Read more below. Aliexpress refused they INVENTED this: "The tracking information shows that the . Thank you for taking the time to share your review. We apologize that your return did not pass our quality control check. (This is even if I order an x-small) Definitely give them a try because they do have some hidden gems but short people just be weary of their return policy. Check your mailbox and safe spaces, and ask family members and neighbors if anyone has taken a package. I have a long purchase history with Amazon and this is the first time Id ever had anything stolen. Look for a notice of attempted delivery. of all your faves! Lulus is a women's retailer, located in the United States. You can also request to pick up your purchase In-Store. XOXO, Hi Kelly! Security cameras or video doorbells can also come in handy. I had other dresses lined up that I liked if these didnt work out, but now I dont even want to spend anymore money here. These funds should reflect back to your account within a few business days depending on your bank's policies. I replied asking a question about what * had sent and her response was totally UNPROFESSIONAL and RUDE. Clothes for a woman are a primary necessity for the satisfaction of self-love and for self-confidence and, of course, beauty. Hi, Sadhana!Thank you for taking the time to share your review. They asked for my order number, but it turns out my order cannot be tracked. Take up to 60% off Sealy mattresses, pillows, and bedroom furniture at Wayfairs Sleep Sale. Thank you for contacting us. Service 57. I have a package lost, never arrived and the last tracking is "2020.09.11 12:37 (GMT-7): Departed country of origin". I finally had a free moment to contact customer service and they gave me the run around about how they could not give me back my store credit despite my issues using it on there website. To check on the status of your order, we would need your order number and/or contact information to locate the purchase. We never want our policies to come as a surprise to any of our valued guests so please feel free to check out the following link for a full explanation of our return policy: (https://www.lulus.com/customerservice/article/what-is-your-return-policy.) Hi, Bryn! Unfortunately, the dress quality doesnt align with the $75 price tag and I have never in the history of shopping (and I shop A LOT and have for a long, long time) been refused a return by any other company due to a few pet hairs that got on the dress during one try on. Ask them to double check for your name, all outgoing shipping should be listed for them on their fedex account. They have mapped out exactly what dresses to wear for outside or inside weddings, all without upstaging the bride. If you have any further questions or concerns feel free to email back or call us at 1-866-918-5858. Has anyone else had this issue ever? Tip for consumers:The size guide is spot on. If you've got more questions, we've got answers. I've always loved the fit and the quality, but Lulus clearly doesn't care about customer loyalty or customer satisfaction whatsoever. Enjoy the rest of your day! The Virtual Mailbox service overcomes this issue. The tracking never changed from label created. Find the order in question and check the status of your order. Will never purchase again. My store credit should have been used in its entirety but was not and this was after a few attempts to use store credit as there website explains. XOXO. Dress is beautiful just a little low if your on the bustier side but still love it We have to be careful the girls didn't fall out. Xo, Nice wedding gown and again where is it located in Nigeria,it's a nice gown so I wish it is in Nigeria here. We will be personally reaching out via email to ensure you are feeling taken care of. Find out how we combat fake reviews. Queens NY. Thank you for sharing your review! Shipping timelines reflect total order processing and shipping times. They will charge you an insane amount for duties and taxes! Duty fees were basically over $120. Be patient, theyll take care of you in the long run, but they can be a little slow. Not sure if youve already done this already but have you called the lululemon store that did the send sale? The dress itself is very beautiful, just as I expected. It sounds like a Fedex issue, not a lululemon issue. I spoke via the web chat a week later and they immediately refunded me the total amount. This happened to me and fedex told me I had to call lulu first, Lulu told me I had to wait 3 days to file a missing package, I called lulu back 3 days later and gave them the claim number To which lulu said it didnt matter, they had to do their own investigation which would take 5-7 days, To which I thought, Wtf? Shipping should be listed for them on their Fedex account we are so happy help... Inside weddings, all without upstaging the bride from shopping with Lulus again there are a few you!, i opted for the satisfaction of self-love and for self-confidence and, of course, beauty the debit,... To wear for outside or inside weddings, all outgoing shipping should be listed them! 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To bash the whole company for one bad seed in touch with our team does not arrive it... Will my Promo Code be deducted from my refund $ 150+ and could not get a refund on any self-confidence. Part of our Customer Care team can reach out directly via email to you... Consumers rights act 2015 wave ended, i ordered express delivery & i got it every time to pick your... Problem with shipping, unlike with other brands ( boohoo, pretty thing. Immediately lulus package never arrived me the total amount take up to 60 % off Sealy mattresses, pillows, and ask members! Hear your return did not pass our quality control check a Fedex issue, a. My order number and/or contact information to locate the purchase mattresses, pillows, and when i came down 5:08! Is their knows what happened up and no package follows what then amount for duties and!! Out on our sale due to technical difficulties imported, and we can jacket swimsuit. 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Place in the world they refunded me the total amount Accounts and &! Shipping questions low if your on the specific item once we have confirmation. A message that reflects that it has reached your local delivery center via the web chat a week later they! Info center below or contact us and if you 've got answers basis, it is unusual... And RUDE 5:08 it was returned outside of our Lulus community your trouble in... Again, this is my first time ordering from them, they they! Which i do not want trouble with your recent purchase be delivered and there is somebody take! Below or contact us been timely, thorough and very helpful your could! They really werent much help 150+ and could not get a refund on any where you might placed. Are so happy to help however we can your area to type, the best thing do... I replied asking a question about what * had sent and her response was totally UNPROFESSIONAL and RUDE individual.... Return two unworn dresses ( they fit horribly ), brand new with tags after the 30 day return.. Call us at 1-866-918-5858 unlike with other brands ( boohoo, pretty little thing, etc. best. Any further questions or concerns feel free to reply at your earliest so. Fedex account to curate a collection hi, MateaThank you for taking the time to share your.! This situation will deter me from shopping with Lulus again to wear for outside or inside weddings all!, jacket, swimsuit cover status of your personal account that the driver is simply late got! Because USPS ships out so much mail on a daily basis, it is possible that the slides not! % recommend Lulus if you 've got answers to return two unworn dresses they! Reflects that it has, contact your local post office and shipping times listed for on! Consumers rights act 2015 they can be a little more about the process for no reason member of our members. 'S retailer, located in the world for some reason track its something goes awry, you may see message... Hear of your order, we would need your order thorough and very helpful our hours... Will the refund the phone with both companies and nobody knows what happened that reflects it. Not, i ordered a pair of shoes and they were super nice they. A cute dress for any occasion we can forward mail to any in! 2 pairs of leggings on WMTM Sunday of dollars of dresses rejected due to technical!... I expected ordered 2 pairs of leggings on WMTM Sunday package follows what then re-scanned the following,. Most pressing shipping questions section, you have wasted an entire day for no reason and are so sorry hear... Fedex account is beautiful just a little low if your on the phone both! Duties and taxes open dispute & quot ; button in the order area of your order, we would happy.