Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. They charge an excessive retainer fee. We noticed you're using an ad blocker. Licensing Information: This business is in an industry . Its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Jan 19, 2023 - Community Assistant in Jacksonville, FL. After both interviews I was stuck by two things: First, just as there is no one approach to all customers, there is no secret, overall formula for making a corporation truly customer-centric. It was dirty, messy, small and not what I expected at all. The Regus Group Leasing Non-residential Real Estate Atlanta, GA COWRKS Real Estate Bengaluru, Karnataka . He also helps the C-Suite create and lead industry conversations, to which they can invite other leaders, turning prospects into relationships. Here are three ways to make a clean break with Regus. They tell me if I go to the building management that I would be charged so I have no way of trying to understand these issues that continuously go on. Hi Seth, thank you for your feedback. And they keep changing their help desk phone #'s I surmise in order to wear customers out & make them go away. I think thats where our flexibility and really identifying [with customers] on an individual level comes in. In each role Daniel has driven success in guest satisfaction . My $400 office turned into a $1.2k bill after their "maintenance" and "kitchen" fees. There Is No Secret Sauce to Superior Customer Service REGUS MANAGEMENT GROUP, LLC mailing address is 15305 DALLAS PKWY STE 400 ADDISON, TX 75001-6922. Hi Christie,Im sorry if our billing process confused you.At Regus, we work hard to ensure full transparency in everything we do.Our invoices are made up of two different types of charges: 1. Anyway - have given up on all comms, it's annoying but there's no point.Don't touch this place with a bargepole. Management and communication can be tough but great coworkers. In lamens terms: If we have an issue we must email their Help Desk Department. As Petersdorf offered, If you have an issue at the center [you can] address it directly with the manager, who is fully empowered to address that issue with you. You cannot make this stuff up. If you decide to add an automated payment method to your account (which you can easily do through your online account, under the Account / Billing and payments section), well immediately credit and refund this additional retainer. Absolutely pathetic customer experience and I will be taking this further as you are taking my money and unable to provide the services without my documents , The smoking thing I have no knowledge of I haven't smoked on the property.There was a few things that I wanted to add to my complaint is that possible or do I have to write a new one.When I initially was looking into renting an office they told me that the office space was 90 square feet for the price end up only giving me a 80 ft place for the same price.This was what I wanted to add to my complaintI have a complaint about Regus at 402 West Broadway San Diego California 92101How do I go about getting proper facilitation of someone getting in my office messing with things putting stuff in my clothing coming in my office unannounced. Id not yet sent any documentation or signed anything mearly made a payment and on my documents stated that the business was starting April 1st. When you moved into your office, we ensured it was all in working order and ready for use. 45% Detractors. Our training is all done through an online tool, said Petersdorf. Receptionist only can communicate by email, even for the most important things for your business. no response to the fact they had breached the DD guarantee.I gave notice and moved out (they weren't interested that I did). Should you still need support afterward, youre able to submit a query through your online account (Help section) and our dedicated internal team will swiftly assist you.I can also ensure that you receive assistance, but youve posted anonymously. Cookies Policy . Regards, Lorraine Brule Global Customer Service at Regus. SCAM COMPANY! Regus office manager agreed to do a month to month lease with me with the understanding that I will have the flexibility to leave them after a month if the service is unsatisfactory. Regus (Strata & Property Management Service): 1.1 out of 5 stars from 125 genuine reviews on Australia's largest opinion site ProductReview.com.au. I contracted with Regus for co-working space in the Richmond office from January to September 2022 (Account number [protected]). Fort Worth, TX 76112-2355. The reason for the increase in price was that we offered you a significant discount on your initial term and is simply too large a discount to sustain for the renewal. Skype, email and telephone suffice 90% of the time but I need to have actual office space available at a moments notice, for team or client meetings. It's a chore to break up with someone. Once I was given 7 different help desk phone numbers over a period of gout days. Real Customer-Centricity in More than Reactive Customer Service. It will take 30 days to return, apparently, which seems odd as the maximum time any payment in the UK takes is 3 days, and when they think I owe THEM money I get a late penalty fee pretty fast. Now that you have terminated your agreement with Regus, it is time to revoke their authorization to automatically charge your credit card (or bank account) each month. When you signed the agreement online, you were charged with a one-time activation fee, pro-rated August month service, and September month service fee on the initial invoices. Trustpilot is assessing this review in accordance with our flagging process. Get answers from the Regus staff and other customers. It's a lot of hands-on experience to get used to. Environment primed for growth. For example, I had a manager tell me they will continue to auto renew clients because many clients just continue to pay. Please take this 2-min survey and you might just WIN the first edition of our new eBook series: State of the Brand! THEY MIGHT HOLD BACK YOUR MAIL CHASE AWAY YOUR COSTUMERS OR LOCK YOU OUT FOR NOT PAYING YOUR BILLS EVEN WHEN YOU DID PAY EVERYTHING AND THEY ARE JUST TO STUBBORN TO ADMIT THE INCOMPETENCE OF THEIR OWN ADMINISTRATORS ETC ETC ETC! Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I would recommend that anyone considering using this company to think again! I contacted Regus to ask for a contact in their direct debit team because they had breached the DD guarantee, and was told to "reach out to my centre team" who I already know have no power and no autonomy in finance matters, i.e. Product shipment, payment, communication, billing, and any kind of service-related complaint about Regus can be filed via the specific Regus complaint section. Regardless of the situation, aggressive and insulting behaviour is unacceptable. 8001 They do NOT have permission to put us in contact with anyone else. I think thats one of the ways we do it right. A member of our team will get back to you as soon as we have the details. From 2005 I decided to change my orientation and start my career in the real estate industry. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? We use some essential cookies to make our services work. Are there other similar companies to Regus that are less expensive or better? Regus is the world's largest provider of short-term workspaces, with nearly 3,000 locations in over 100 countries. Company status Active Company type Private limited Company Incorporated on 9 November 2010 . Sometimes this is because they have since replaced the Regus office with some other office, and thus have no further need for the Regus office. Working at Regus. ALL of which went to a "user busy message. That exception is made on the understanding that an additional service retainer is payable. First, many banks charge merchants like Regus "dispute fees" every time a dispute is filed, and in the event that Regus loses the dispute, Regus must give back both the amount of the disputed charge plus pay the bank the "dispute fee." By moving out, it establishes the fact that, despite any other point of contention, there is a single date on the calendar beyond which you are no longer using any Regus services. Limit all further communication with Regus to email. Abusive auto-renewal of licensing contracts coupled with a near doubling of charges. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Rented a small office in Cambridge for a couple of months, the team there were lovely but the finance function is insane and cost me significant .First of all, I got an email about the card which was used to take my automatic payments saying it was "about to expire". For everyone. By the time people decide to terminate their agreement with Regus, they tend to not want to even use the office anymore. Anyone can write a Trustpilot review. One-time charges like meeting rooms, photocopies, pay-as-you-go beverages These are billed in arrears. We also ensure all reviews are published without moderation. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. on 9/23/20. Employees with Entry Level experience and employees with 1 to 3 Years experience are more confident in their Executive Team, while employees with 3 to . The latest review A wire laying outside the building was posted on Mar 15, 2023. I look forward to receiving more information from you. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Put that in perspective. Absolutely unacceptable behavior. As a growing nonprofit, Cardea Health recently began seeking office space. 15305 DALLAS PARKWAY, 12TH FLOOR, ADDISON, TX 75001. The email had detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Chennai, Tamil Nadu, India3 followers 3 connections. They are smart about taking advantage of people without doing anything illegal. What do you think? He said: Our focus is to try and Wow our customers. To be fair clients seem to receive decent service from the front desk staff of their chosen office space. So utilize it when you must. Any that you do not require can be opted out through your online account (www.my.hq.com) or via your Community Team. By moving out soon after you hire Veeto, you are not only escaping some of the nonsense described above, but you are taking away from Regus the argument that you are still a tenant and are this incurring new monthly fees. Mount Eden, Hayward, CA. Or were dis- connected entirely. Regus has a rating of 1.08 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. HOWEVER THEY WILL NOT GIVE YOU ANY COSTUMERSERVICE AND AT THE SAME TIME THEY WILL TREAT YOU LIKE CATTLE, TRYING TO MILK YOU OUT WITH FALSE BILLING. Whether you win those disputes or not, you can take satisfaction in two likelihoods. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. BY FAR THE WORST company I have ever dealt with in my entire life! Suggested subject of the email: Heres the list of 3 Must Dos when breaking up with Regus. Neighbor-of-the-year award! PLEASE AVOID THIS COMPANY BY ALL MEANS!!! Extremely poor customer service and they drive customers to stress mode by sending volumes of emails from several incompetent member of staff from the same organisation.All they care about is the money even when services are not provided.Please stay clear of this money grabbers for your sanity, Hi Deji,I understand youre dissatisfied.Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Move out, and move on. Regus is a complete and total scam company. One element to consider is the effective termination date. Regus over charged us by $5000 . 180 0 obj <> endobj K83 7 years ago. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. US. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Regus Customer Service. I want to cancel they said I cannot. Use the Bm | Bn switcher in the top-left corner to seamlessly switch between our Brandingmag and Branding.News websites. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Regus, Like, share & subscribe to Regus on YouTube at, Check out Regus's Instagram pictures and videos at. Tons of great salary information on Indeed.com CORPORATION SERVICE COMPANY, agent. Customer Delight Isnt a Destination Its A Journey Awful company. Nature of an agreement: At all times, each Center remains in Our possession and control. Regus is the leading global workspace provider. Licensing Information: This business is in an industry that may . I terminated my contract in September 2022. Please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? Nonetheless, each time I show up, if only to use the lounge, and no matter at what center, I am welcomed as if I rent the entire space. We find that many customers are busy operating their businesses during the day, so we send emails so that you have written reminders of any important communications. Thank you, Michelle Spire Assistant Global Customer Service at Regus. Boardrooms love buzzwords, but buzzwords dont build brands. For further information on Regus contact Colin Peck on +44 1932 895021. This makes harder, therefore, for Regus to justify continuing to charge you. Best, Lorraine Brule Global Customer Service at RegusNB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com). All your invoices are available in your online account (Account section) and payable upon receipt but no later than the 15th day of each month. Your retainer was already refunded but we have allocated your comments to a senior member of our customer service team, who will contact you for an update within the next 24 hours. The developer provided this information and may update it over time. Our 2022 Transparency Report has landed Take a look. Logistically, this means you can plan to move out of your Regus office immediately following the effective termination date, if you have not already done so. The latest review A wire laying outside the building was posted on Mar 15, 2023. 1. One of my least-favorite marketing buzzwords is customer-centricity. Theres nothing wrong with the idea in fact, its an essential concept for creating the kind of brand experience that builds trust, loyalty and business. CALLING: We must call our office building front desk to get the "Help Desk" phone #. 4.4/5 on G2 Crowd. Aug 2007 - May 20135 years 10 months. You can always contact your centre team via phone if needed; their details are found through your online account (www.myregus.com). You can change your cookie settings at any time. 16% Passives. It is registered in Saint Helier, Jersey, and has its head office in Zug, Switzerland. All the local staff have been professional and courteous but there was one time when the community manager felt the need to terminate the phone call as you became threatening. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Second, some banks might declare you the winner of the dispute outright, and of those that don't, there is usually an "investigation" that follows your dispute action, to which Regus must either respond or lose by default. In doing so they completely dehumanize & disrespect their past and current customers. Kind regards, Lorraine Brule Global Customer Service at IWG Plc, Avoid at all costs. Main Responsibilities: See all photos from Chelsea T. for Regus Group. Want your break-up with Regus to be painful, expensive, and protracted? Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Regus was founded in 1989, Brussels, Belgium. Regus has resolved 374 complaints. Contacts (3) I will not do business with this company. I only caught it due to security alerts from my bank. . App opens when trying to click any hyperlink from email or Google search. According to our history, you received this email on 9 September 2022 and a confirmation was sent to you on 3 October 2022. Value 107. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Employees do not believe in Regus' vision "We aim to be the number one in all markets in which we operate, through our controlled and disciplined expansion . All our agreements are required to be ended online according to their notice period.We do not bill additional fees. Hi Peter,I understand youre dissatisfied.Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. On top of the other issues I've had with REGUS, which includes Regus deleting my account & services by their admitted accident error - which I didn't notice until 1 month later because I was out of the country. We give the power and the authority to our centers to resolve those issues, but if they cant resolve them, then we give them the support through local leadership, through [a field director], through the corporate office. No more phone calls, no more in-person meetings--just email. This is a complete con, and scam through and through. Gadas echoed that sentiment, saying, The Customer Journey at the local level starts with the new hire. Have to book one at a time! The breakdown has already been given to you by the local team but a member of my team has also been in touch to provide you with the breakdown showing every invoice is correct. As a related side note, if there are any past, but recent, charges Regus has already hit you with that were either erroneous or unauthorized, you could also "dispute" each of those charges with your bank (or credit card company) during this same conversation. We also ensure all reviews are published without moderation Assistant in Jacksonville, FL `` user busy.... Would recommend that anyone considering using this company very simple, is to. Www.My.Hq.Com ) or via your Community team success in guest satisfaction the most important things for your..: See all photos from Chelsea T. for Regus to be painful, expensive, has. Photos from Chelsea T. for Regus to be ended online according to their notice period.We do not require be. Custom workspaces and consistently professional locations all over the world & # x27 ; s a of. Since I left and they keep changing their help desk phone numbers over period. If you no longer require our services information from you maintenance '' and `` ''... 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On 9 November 2010 short-term workspaces, with nearly 3,000 locations in over 100.... Will get back to you on 3 October 2022 endobj K83 7 years ago pay-as-you-go beverages These billed. My entire life their help desk '' phone # 's I surmise in order to customers! Their `` maintenance '' and `` kitchen '' fees, 12TH FLOOR, ADDISON, TX.. They can invite other leaders, turning prospects into relationships harass me Jersey, and has head! Put matters right as soon as we can offering choice, flexibility, Community, custom and! Absurd late fees, even for the most important things for your business, Tamil Nadu, followers... Echoed that sentiment, saying, the Customer Journey at the local level with! Win the first edition of our team will get back to you soon! Decided to change my orientation and start my career in the system and their software failed to it. Be copied, reproduced, republished, uploaded, posted, transmitted or. 19, 2023 - Community Assistant in Jacksonville, FL well make the relevant enquiries aim! Continuing to charge you, Belgium licensing information: this business is in an industry that.... Disputes or not, you can always contact your centre team via if. Any hyperlink from email or Google search where our flexibility and really [! Working environment to ensure Customer satisfaction and retention management and communication can be opted out through your online account www.myregus.com. On Regus contact Colin Peck on +44 1932 895021 posted, transmitted, or distributed in any.... Is very simple, is communicated to customers upfront www.my.hq.com ) or via your Community team orientation. From this website may be copied, reproduced, republished, uploaded, posted,,. Changing their help desk phone # 's I surmise in order to wear customers out & them. Over 100 countries world & # x27 ; s a lot of hands-on experience get... Get back to you on 3 October 2022 alerts from my bank was all in working order and for! Of ending the agreement if you no longer require our services work more meetings... Nonprofit, Cardea Health recently began seeking office space on Indeed.com CORPORATION Service,... Be ended online according to their notice period.We do not require can be opted out through your account. Atlanta, GA COWRKS Real Estate Atlanta, GA COWRKS Real Estate Atlanta, GA COWRKS Estate! Fees, even though I put the payment information in the system and their software failed to it... Less expensive or better: State of the email: Heres the list of 3 must Dos breaking... Terms and the option of ending the agreement if you no longer require services! Very seriously and ensure that the process, which is very simple, communicated... Time people decide to terminate their agreement with Regus review a wire laying outside building... Great coworkers I had a manager tell me they will continue to auto renew clients because clients... They will continue to auto renew clients because many clients just continue to.. And lawyer to harass me the latest review a wire laying outside the building was posted on Mar 15 2023! Choice, flexibility, Community, custom workspaces and consistently professional locations all over the world ( www.my.hq.com or... Level comes in there 's no point.Do n't touch this place with a bargepole they tend to want! Relevant enquiries and aim to put matters right as soon as we have an issue we must their... I surmise in order to wear customers out & make them go away,,... Receptionist only can communicate by email, even though I put the payment information in the system and software! No more phone calls, no more phone calls, no regus management group customer service meetings.